Legal & Policy
btu99 Privacy Policy — Your Data, Protected
This Privacy Policy explains what personal information btu99 collects, how it is used, and the rights you have over your own data as a player on the btu99 platform.
btu99 is committed to protecting the privacy and personal data of every player who uses the platform. We collect and process personal information only for the purposes set out in this Privacy Policy, and we do not sell, rent, or trade personal data to third parties for their own commercial purposes. This policy is written in plain English so that every player — whether based in Dhaka, Chittagong, Sylhet or anywhere else in Bangladesh — can clearly understand their rights and how their data is handled.
This Privacy Policy covers the personal data collected through the btu99 website, the account registration process, deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, customer support interactions, and any promotional or bonus communications. It does not cover third-party websites or services that may be linked from btu99 content — those services have their own privacy policies that apply independently.
Our Privacy Commitments at a Glance
SSL Encrypted
All data transmitted between your device and btu99 is protected by SSL encryption.
No Data Selling
btu99 never sells, rents or trades your personal data to third parties for commercial purposes.
Your Control
You may request access to, correction of, or deletion of your personal data at any time by contacting support.
Right to Deletion
Players may request deletion of their account and associated personal data, subject to legal retention requirements.
Cookies Explained
btu99 uses essential and analytics cookies only. No cross-site advertising cookies are placed on your device.
Contact Us Directly
For any privacy concern or data request, email [email protected]. We respond to all privacy requests within 5 business days.
Information We Collect
btu99 collects personal data that is necessary to provide the platform's services, verify player identity, process payments, and comply with applicable legal and anti-money-laundering requirements. The categories of personal data we collect are as follows:
Registration Data
Full name, date of birth, Bangladeshi mobile number, and email address provided at the time of account registration.
Payment Data
Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) and card details (last four digits only for Visa and Mastercard) used for deposits and withdrawals. Full card numbers are never stored by btu99.
Device and Technical Data
Device type, operating system version, browser type, mobile network operator (e.g. Grameenphone, Robi, Banglalink), and screen resolution. This data is used for platform optimisation and fraud detection.
Usage and Behavioural Data
Pages visited, games played, bet amounts, session duration, and navigation patterns within the btu99 platform. This data helps us improve platform performance and personalise the gaming experience.
How We Use Your Information
btu99 uses personal data only for the following legitimate and disclosed purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent:
- To create and manage your btu99 account, verify your identity (KYC), and authenticate your login sessions.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate transaction records.
- To deliver customer support, respond to account enquiries, and investigate complaints or disputes raised by players.
- To detect and prevent fraudulent activity, money laundering, underage gambling, and other prohibited conduct on the platform.
- To send you account-related communications, including deposit confirmations, withdrawal notifications, bonus alerts and responsible gaming reminders, where you have opted in to receive such communications.
btu99 does not use your personal data to build advertising profiles for sale to third parties, and we do not participate in cross-platform advertising networks that track users across multiple websites.
Legal Basis for Processing Your Data
btu99 processes personal data on the following legal grounds, which together cover all processing activities described in this Privacy Policy:
- Contract performance: processing necessary to provide the platform services you have registered for, including account management, game access, and payment processing.
- Legal obligation: processing required by anti-money-laundering regulations, age verification requirements, and other applicable laws including KYC obligations.
- Legitimate interests: fraud prevention, platform security, and improving the btu99 product based on anonymised usage data — provided these interests do not override your fundamental privacy rights.
- Consent: where you have explicitly opted in to receive marketing communications or promotional notifications from btu99. You may withdraw this consent at any time by contacting customer support.
Data Sharing and Third Parties
btu99 does not sell, rent, or disclose your personal data to third parties for their own commercial use. We share personal data with third parties only in the following limited and specific circumstances:
- Payment processors: bKash, Nagad, Rocket and Upay receive the transaction data necessary to process your deposits and withdrawals. Visa and Mastercard transactions are processed through PCI-DSS-compliant payment gateways. These providers process payment data under their own privacy policies and are not permitted to use the data for any other purpose.
- Game providers: certified game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe and Microgaming may receive session data required to deliver their games. This data is limited to what is technically necessary for game delivery and does not include your full registration details.
- Legal and regulatory authorities: btu99 will disclose personal data to relevant authorities when required to do so by applicable law, court order, or regulatory instruction. We will notify affected players of any such disclosure to the extent permitted by law.
All third parties with whom btu99 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what is necessary for the service they are providing to btu99.
Payment Data and Financial Information
Payment data at btu99 is handled with the highest level of care. btu99 does not store full payment card numbers or full mobile wallet credentials on its own servers. When you deposit via bKash, Nagad, Rocket or Upay, the transaction is authenticated directly with the relevant payment provider using a tokenised connection — your full wallet PIN or password is never transmitted to or stored by btu99. For Visa and Mastercard deposits, card processing is handled by a PCI-DSS-compliant payment gateway, and only the last four digits of your card number are retained by btu99 for transaction reference purposes.
Withdrawal requests are sent to the same wallet or card used for the player's most recent deposit. To protect against misdirected payments, btu99 requires players to confirm their withdrawal destination details before any withdrawal is processed. Players are responsible for ensuring their registered payment details are accurate and up to date.
Cookies and Tracking Technologies
btu99 uses cookies and similar lightweight tracking technologies to support the operation and improvement of the platform. The cookies used by btu99 fall into the following categories:
- Essential cookies: required for the platform to function correctly, including maintaining your login session, remembering your language preference, and securing your account. These cookies cannot be disabled without breaking the platform's core functionality.
- Analytics cookies: anonymised data about how players navigate the btu99 platform, which pages are most visited, and where errors occur. This data is used internally to improve the platform and is not shared with advertising networks.
- Fraud prevention cookies: short-lived session identifiers used by btu99's security layer to detect unusual activity patterns that may indicate bot traffic, credential stuffing or account takeover attempts.
btu99 does not place third-party advertising cookies, social media tracking pixels, or cross-site retargeting cookies on your device. If you use your browser's settings to block or delete cookies, please note that essential cookies are required for the btu99 platform to function and your session may not be maintained without them.
Data Retention
btu99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the duration of your active account and any subsequent period required by applicable law. Specifically: account and transaction data is retained for a minimum of five years following account closure to comply with anti-money-laundering record-keeping requirements. Session and gameplay logs are retained for a shorter period appropriate to their purpose. Marketing preference data is deleted promptly upon withdrawal of consent.
When your account is closed at your request and all legal retention periods have elapsed, btu99 will securely delete or anonymise the remaining personal data associated with your account. You may request confirmation of deletion by contacting [email protected].
Security Measures
btu99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the btu99 platform, encrypted storage of sensitive account data at rest, access controls that restrict internal access to personal data on a strict need-to-know basis, and regular security reviews of platform infrastructure.
While btu99 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. Players are also responsible for maintaining the security of their own account by using a strong, unique password and not sharing login credentials with any other person. If you believe your account has been compromised, contact [email protected] immediately.
Your Rights Over Your Personal Data
As a btu99 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within five business days.
Right of Access
You may request a copy of the personal data btu99 holds about you, including your registration details, transaction history, and account activity records.
Right of Rectification
If any personal data btu99 holds about you is inaccurate or incomplete, you may request that it be corrected. You may also update certain details directly from your account settings page.
Right of Erasure
You may request deletion of your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent. Note that btu99 may be required by law to retain certain data (such as transaction records) for a defined period even after account closure.
Right to Restrict Processing
You may request that btu99 restricts processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
Right to Data Portability
Where technically feasible, you may request a copy of the personal data you provided to btu99 in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
To exercise any of the above rights, email [email protected] with your registered mobile number and the specific right you wish to exercise. btu99 will verify your identity before processing any data rights request to protect you against unauthorised requests made by third parties.
Protection of Minors
btu99 is strictly an adult platform for players aged 21 and above. btu99 does not knowingly collect personal data from any person under the age of 21. If we become aware that an account has been registered by a person under 21, or that personal data of a minor has been collected inadvertently, we will immediately close the account, delete the associated personal data, and forfeit any balance. If you believe that a minor has registered a btu99 account, please contact [email protected] immediately so that we can investigate and take appropriate action.
Changes to This Privacy Policy
btu99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered mobile number or email address. Your continued use of the btu99 platform after any such update constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how your data is handled.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way btu99 handles your personal data, please contact our customer support team. We are available 24 hours a day, 7 days a week, and we aim to respond to all privacy-related enquiries within five business days.
Email: [email protected]
Ready to Play Safely at btu99?
Your data is protected and your privacy is respected. Join thousands of Bangladeshi players enjoying slots, cricket betting and live casino at btu99 — a platform that puts your security first.